Revenue and Guest Experience
The New Normal for Hotel Guest Experience...
...reducing unnecessary costs and freeing up your teams time to generate additional revenues is here!
It's easier than you think with CHICO to get live today and provide your guests with a better pre-stay, check-in, Instay, checkout and Post-stay experience.
Reduce staff workload - reduce administration and cost
Improve Guest experience - no need to download apps, and supporting branded communication - happy guests give better reviews and higher return guest rates
Boost revenue through upsells
Revolutionizing Hotel Guest Experience with Innovative Solutions
At CHICO, we are dedicated to revolutionizing the hotel guest experience through innovative digital solutions.
Our goal is to provide hotels with the tools they need to enhance guest satisfaction, streamline operations, and increase additional revenues.
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Your strategic partner to digitalisation.
Challenges that Chico solves
Changing market conditions, consumer preferences combined with major shifts in technology have left hotels with a range of challenges .........thankfully you can solve all of these with Chico's easy to integrate guest experience and revenue generating solutions.
Staff shortages
Higher staff turnover combined with the difficulty to find well trained staff can make it more difficult delivering a consistent level of service.
This can have an impact on your brand.
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Staff costs
Rising staff costs does have a big impact on the profititability of the business.
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Long front desk queues
Research has found one of the major causes of guest frustration can be queuing to check in or check out.
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Peak times of the day can cause challenges with staffing.
Administration overload
Guest administration is time consuming and costly. Staff need to be adding value and not processing the day day work.
Revenue Pressures
Pressure to provide competitive room prices can have quite a pressure on the margin.
During certain times of the year this can have a real negative effect
Missed Revenues opportunities
Busy staff can lead to missed opportunities to upsell and increase revenues that are becoming more important
Inconsistent communication experience
Inability to keep the guest experience and communication consistent, can have an impact your hotel brand
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Our smart automation tools enable hotels to engage with guests proactively, whether it's personalized check-in instructions, in-room preferences, or post-stay feedback. By leveraging data-driven automation, hotels can elevate the overall guest experience.
Integration complexity
Choosing generic solutions, or investing in expensive, difficult to integrate solutions can undermine progress with your guest experience improvements.
Lock, payment & then PMS, CRM & even restaurant systems can make it very difficult to move forward with a digital strategy
The real value of Chico's Solutions
Revenue Generation - upselling
Driving a consistent sales experience, improving the conversion of upsells and repeat D2C bookings
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A digital channel guests will prefer to buy the extra services from
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CREATES NEW REVENUE
$250 per room per month additional revenue
Operational Efficiency
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Self Service and integration with your core systems removes unnecessary manual administration
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REDUCE STAFF COSTS
30 to 50% reduction in front desk staffing costs
Guest Self Service & Automation
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Leads to staff cost reductions and creates a more consistent & better quality processes which improves the guest experience
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REDUCE STAFF
WORKLOAD
Guest Experience
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Targeted & personalised communication creates a much better guest experience leading to improved reviews.
Most guests are mobile focused & wish to have the information at hand, giving them more confidence.
BETTER GUEST REVIEWS
How it works
The guest journey you set using the Chico solution for your hotel starts with the guest booking via either your website or an OTA, and once the information is received by your PMS our integrated, automated, branded and personalised platform will handle the rest as follows:
Guest books their accommodation and is registered on PMS
Chico sends the Hotel's welcome email/SMS
Chico sends Upsell / Information emails/SMS
Checkin Invitation & registration (inc. payment) sent
Guest completes the online Check In
Checkin, upsells & Room Keycard generated via Kiosk
Guest Checkout Confirmation & payment
Receipt sent to guest
Post-stay communication, loyalty offers, and feedback
Guest Experience & Upsell Revenues
Checkout reminder
Upsell & Info emails,SMS