With Chico installed guests can check-in themselves, either from home or in the lobby once they arrive!
Check-in from home
Let your guests check-in before arriving. Pre arrival check-in can be done from any device (mobile tablet or PC). The service is entirely web based and does not require any app downloading or complicated login procedures.
With Chico installed your lobby wifi becomes a check-in channel and guests can use their own devices to check-in when they have arrived. With Wifi Check-in your hotel also captures contact data for guests that have made reservations through external channels like for instance an OTA.
Guests can also use Chico check-in terminals in the lobby. These terminals are standard IOS or Android tablets, so they are cost effective, reliable and require minimal support. The Terminals are integrated with your PMS and will perform the entire check-in process including key generation. Once checked-in Chico will send wifi access passwords and room numbers to the guest via SMS.
Room keys are activated at the lobby check-in tablets. Key and door lock providers that are integrated with your PMS and support IP calls for key generation can be connected to lobby check-in tablets.
HOW DOES IT WORK?
Before departure guests receive a check-out alert via SMS or E mail specifying stay and incidental charges. The guest can confirm the charges directly on his smartphone, tablet or PC. The invoice is then closed for further charges in the PMS, and a copy is sent via e-mail to the guest. Keys are operational up until the specified check-out time and can be dropped off at any time in the reception.